I spoke to you today regarding the great service I received from Terminix employee Carlton Stephens. This was a second follow-up visit to our yearly termite inspection during which termites had been found and treated. We had been advised on each visit that there was wood in our crawl space that the termites were feeding on and it needed to be removed in order to protect our house. As life is busy, and when a project such as this one is out of sight, it becomes easily out of mind as well. So Carlton let us know for a third time that the wood was there and there were termites on it.
We had completely forgotten about it and so I promised I would make sure my husband got it out right away (I was in my 8th month of pregnancy at the time, otherwise I would have been out there myself). Carlton said he'd go treat the area, and I promised a big note on the fridge to my husband to make sure it didn't get forgotten about again. When Carlton was done, he gave me my paperwork and said he went ahead and removed the wood for us, but couldn't haul it away. I was puzzled, but thanked him and off he went. When my husband came home and pointed to this huge pile of wood out our kitchen window, my jaw dropped. I had no idea how much wood was under the house - it was enough though that we were taken back by Carlton's willingness to volunteer this service, that we knew was not his responsibility, especially bending over in a crawl space to get to it. We asked Carlton to come back so we could give him a tip for his service and thank him again for all that he did for us - he went above and beyond any expectation we had. We also thought it was worth telling you what a valuable employee you have, one who cares about his customers and their homes and goes the extra mile. Thank you so much!! Raleigh, NC
